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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete the tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
• national and State/Territory legal and ethical requirements and considerations, for dental assisting work including: codes of practice discrimination duty of care- informed consent and statutory requirements of consent- practice standards – Dental Board of Australia guidelines on infection control - privacy, confidentiality and disclosure for the recording and storage of patient records records management and health privacy principles and their application to the collection of information by the dental practice or organisation work role boundaries – responsibilities and limitations work health and safety• Dental Board of Australia guidelines on dental records • procedures for taking and recording appointments, including:- confirming appointments- action that must be taken for broken or cancelled appointments- dentist’s preferred work routine- particular needs that patients may have for the timing of appointments- relevant details that must be entered into the appointment system, and the written confirmation that must be provided to the patient- time constraints imposed by the dental laboratory- time requirements of different treatment procedures, and the effect this has on appointment scheduling- ways in which scheduling of appointments may cause problems for the practice, and possible methods for remedying this• methods used by the dental practice or organisation to identify those patients who require either recall examination or follow-up treatment• methods used for follow-up of patients who do not respond to recall• fundamental dental terminology including:- abbreviations and symbols used when recording dental treatment- community periodontal index- notation systems in accordance with codes and guidelines such as the Federation Dentaire Internationale (FDI) and charting symbols for tooth surfaces, cavities and other dental problems • processes for handling and recording financial transactions, including:- Health Industry Claims and Payments Service (HICAPS) electronic claims - issuing invoices- itemising patient accounts, using the coding system described in the Australian Schedule of Dental Services and Glossary wherever possible- operating a petty cash system- organisation policy on banking and secure handling of cash - recording payments and issuing of receipts- Department of Veteran’s Affairs (DVA) health care program- the different methods of payment, and the details that need to be recorded and checked for credit card, debit card and cheque payments.